Privacy Policy

Effective Date: December 2023

This Privacy Policy explains how Delaphone ("we," "our," "us"), the company behind Fish Africa, collects, uses, shares, and protects your personal information when you use the Fish Africa service.

1. Information We Collect

1.1 Personal Data

• Contact Information: Name, email address, and phone number.
• Account Information: Username, password, and registration details.
• Payment Information: Billing details such as credit card data and transaction records.
• Recipient Data: Information about individuals receiving communications via our platform.
• Survey Data: Feedback provided through surveys.

1.2 Usage Data

• Log Data: IP address, browser type, operating system, access times, and pages viewed.
• Device Data: Details about devices used to access Fish Africa.
• Usage Records: Interaction logs and communication metadata.

1.3 Cookies and Tracking

We use cookies and similar technologies to improve your experience. You may disable cookies via browser settings, though some features may be limited.

2. How We Use Your Information

• Provide, maintain, and enhance Fish Africa.
• Manage accounts, process transactions, and issue support.
• Send service notices, security alerts, and promotional messages (with consent).
• Prevent fraud and protect system integrity.
• Comply with legal obligations and enforce our terms.

3. Information Sharing

We do not sell your personal data. We may share information with:

• Service Providers: Partners for hosting, analytics, and payment processing.
• Legal Authorities: When required to comply with laws or legal processes.
• Business Transfers: In connection with mergers or asset sales.

4. Data Security

We use industry-standard measures, including encryption and access controls, to protect your data. No method is 100% secure, and absolute protection cannot be guaranteed.

5. Legal Basis for Processing

• Consent: When you provide information voluntarily.
• Contract: To fulfill our service agreement with you.
• Legitimate Interests: For operational and security purposes.

6. Your Rights

• Access: Request copies of your personal data.
• Correction: Update or correct inaccuracies.
• Deletion: Request removal of data no longer needed.
• Restriction: Limit processing of your data.
• Objection: Object to certain data uses.
• Portability: Receive your data in a usable format.

To exercise these rights, email us at support@delaphonegh.com.

7. International Transfers

Your data may be processed in Ghana or other jurisdictions with adequate safeguards when you access Fish Africa from outside Ghana.

8. Data Retention

We retain personal data only as long as necessary to fulfill the purposes described, comply with legal obligations, and resolve disputes.

9. Third-Party Links

Fish Africa may include links to external sites. We are not responsible for their privacy practices; please review their policies.

10. Changes to This Policy

We may update this Privacy Policy periodically. We’ll post any changes here with a new effective date.

11. Contact Us

If you have questions, contact:

Delaphone Limited
Accra, Ghana
support@delaphonegh.com